Hardware Support

• The customer is provided with some emergency spares along with the machine.
• Additionally, in case of any issue faced with the machine, PAR’s service engineers are sent with all necessary spares.

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Software Support

• At the time of installation, PAR engineers provide complete training to customer technicians regarding operation and effective usage of the software.
• Post the initial training, complete software support is provided from our end. Any software changes/ upgrade is taken care of at the customer's end.

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Services

After Sales Service is available through factory trained Technicians located at different Service Centers.

 

Following Service support as per customer requirement:

• Emergency Engineer support for breakdown.
• Planned Preventive Maintenance.
• Prompt delivery of Spare Parts.
• Equipment and Software upgradation.
• Periodic Training Programs conducted for customer’s operators.

 

PAR’s total customer satisfaction policy through Service support focuses on:
• Maximum uptime of the equipment.
• Minimum maintenance cost.
• Providing most cost effective Annual Maintenance Contract and      Comprehensive Maintenance Contract with Spares.
• Low life cycle cost.